Reference

How We Protect Your Account and Payment Details

Your account information, deposit history and withdrawal records are encrypted and stored securely on our servers.

Encrypted account storagePayment data protectionLocal payment integration
koki togel How We Protect Your Account and Payment Details
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Privacy Questions and Data Requests

Team online

Live Chat Support

Open our chat widget from the lobby footer. Our team responds to privacy and data access questions between 10 AM and 10 PM Jakarta time, seven days a week.

Email Request

Send a data access or deletion request to our privacy team. Include your account username and registered email. We reply within five business days.

Account Settings

Go to Settings > Privacy & Data inside your account dashboard to review what we hold, update your phone number and email, or request a data export.

SECURITY STANDARDS

How We Keep Your Data Safe

Encryption in Transit

All communication between your device and our servers uses HTTPS SSL encryption. When you deposit via DANA, OVO, GoPay or QRIS, your payment details never touch our servers—the payment gateway handles the transaction directly.

Password and Session Control

Your account password is hashed and salted before storage. Sessions expire after 30 minutes of inactivity on mobile and 60 minutes on desktop. You can sign out remotely from all devices in Settings.

Cookie and Tracking Policy

We use functional cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. No third-party tracking cookies. You can disable non-essential cookies in your browser settings without losing core account access.

Data Retention and Deletion

Completed transaction records are kept for seven years to comply with financial reporting. Account activity logs are deleted after two years. Request permanent account deletion from Settings; unused balances are withdrawn to your registered payment method first.

Fraud Detection and Verification

We scan deposits and withdrawals for unusual patterns. If we detect suspicious activity, we may freeze the transaction and ask you to verify your identity via SMS or email before releasing funds.

Contact Our Privacy Officer

If you have concerns about how we handle your data, contact our Data Protection Officer via email. We investigate all privacy complaints within ten business days and notify you of our findings.

Privacy Questions Our Players Ask

Yes. Go to Settings > Privacy & Data and select 'Export My Data'. We compile a file of all stored information linked to your account—name, email, phone, deposit history, game records and device logs—and email it to you within five business days. You can also request this via live chat or email.

No. Your DANA, OVO, GoPay or QRIS details are never shared beyond our payment processor. Game studios receive only your account ID and game results; they do not see your financial data. Third-party developers cannot access your account or payment history.

Your account becomes inactive immediately. Game history and balance records stay on our servers for seven years to comply with financial law. Personal details like email and phone are deleted or anonymised after one year, unless you have an outstanding withdrawal pending or a dispute requiring investigation.

All your devices link to the same account. We log device type, operating system and IP address for security. If we detect a login from an unusual location or device, we send you a notification and may ask you to confirm the access. You can see all active sessions in Settings and sign out remotely.

Yes. Functional cookies (login, account state) are required to play. Analytics and marketing cookies are optional. Disable non-essential cookies in your browser settings or use our Privacy & Data panel in the lobby. You can still deposit, play and withdraw without them.

Contact our live chat support or email immediately with details of the suspicious activity. We freeze the account, verify your identity via phone or SMS, review the activity logs and restore your account if fraud is confirmed. We do not refund losses if you share your password or fail to enable two-factor authentication.

We send account alerts (login, deposit, withdrawal) and deposit reminders to your registered email and phone. Promotional emails are sent only if you opt in. You can unsubscribe from marketing messages in Settings > Notifications or by replying 'STOP' to any SMS. Transactional emails cannot be disabled.